Frequently Asked Questions
Last updated: 8 August 2026
1. What is The Read Write?
The Read Write is an online platform for purchasing books directly through our website. We currently accept orders for delivery within India.
2. Where does The Read Write deliver?
We currently deliver books within India only.
3. How can I place an order?
Select the book you wish to purchase, add it to your cart, provide the required customer and delivery details, and complete the payment through the available payment options.
Once your payment is successfully confirmed, your order will be processed for dispatch.
4. What payment methods are available?
Payments are processed securely through Razorpay.
Depending on the options available at checkout, you may be able to pay using UPI, debit cards, credit cards, net banking, or other payment methods supported by Razorpay.
5. Is my payment information safe?
Payments are processed through Razorpay's secure payment system.
The Read Write does not store your complete debit/credit card details, CVV, UPI PIN, banking password, or other confidential payment credentials on its servers.
6. When will my order be dispatched?
Orders are normally dispatched within 1–3 working days after successful confirmation of payment.
Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.
7. How long will delivery take?
Delivery time depends on the destination and the postal or courier service used.
An estimated delivery period may be provided at the time of purchase or after dispatch. Delivery times are estimates and may vary because of weather, holidays, logistical conditions, or circumstances beyond our control.
Please see our Delivery Policy for more information.
8. Can I track my order?
Where tracking is available, we will provide the relevant tracking information after dispatch.
Tracking is dependent on the postal or courier service used for your order.
9. Can I cancel my order?
You may request cancellation before your order is dispatched.
Once an order has been dispatched, customer-requested cancellation will generally not be permitted.
Please see our Cancellation, Return & Refund Policy for complete details.
10. Can I cancel my order if I change my mind?
Orders generally cannot be cancelled after dispatch simply because you have changed your mind.
We therefore recommend checking the book title, quantity, delivery address, and other order details carefully before completing your purchase.
11. What should I do if my book arrives damaged?
Please inspect the package and book immediately upon delivery, preferably in the presence of the delivery person.
If the book is damaged:
- Inform the delivery person immediately.
- Take clear photographs of the package and the damaged book.
- Record a short video showing the condition of the package and book.
- Contact The Read Write within 7 days of delivery.
- Provide your order number along with the photographs and video.
Please retain the original packaging until the matter has been resolved.
Claims may be rejected if they are reported after the specified period or cannot be reasonably verified.
12. Why do I need photographs and video for a damage claim?
Photographs and video help establish the condition of the package and book at the time of delivery and help us determine whether damage occurred during transit.
They also help us resolve legitimate claims more quickly with the relevant delivery service.
13. What if I receive the wrong book?
Contact us within 7 days of delivery and provide your order number together with photographs and, where possible, a short video showing the package and the book received.
After verification, we may arrange a replacement or refund, as appropriate.
14. What if my order does not arrive?
If your order has not arrived within the expected delivery period, please contact us with your order number.
We may check the shipment's tracking information and investigate the matter with the relevant postal or courier service.
If the shipment is confirmed as lost or undeliverable and the customer is not responsible for the failure, we will determine an appropriate resolution in accordance with our policies.
15. What happens if I provide the wrong delivery address?
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect or incomplete address causes a failed delivery or return of the package, additional delivery or re-dispatch charges may apply.
If you notice an error, contact us immediately. We will try to correct the address if the order has not yet been dispatched.
16. What happens if I am not available when the book is delivered?
The postal or courier service may make another delivery attempt or follow its standard procedure for undelivered shipments.
If the package is returned because the recipient was unavailable, refused delivery, or otherwise prevented delivery, additional delivery or re-dispatch charges may apply.
17. How do I request a refund?
Refund requests should be submitted through our customer-support contact details, along with your order number and relevant information or evidence.
Refunds are subject to verification and the terms of our Cancellation, Return & Refund Policy.
18. How long does a refund take?
Once a refund has been approved and initiated, the time required for the amount to reach your account may depend on Razorpay, your bank, card issuer, UPI provider, or another financial institution.
19. Do you offer cash refunds?
Refunds are normally made through the original payment method or another traceable payment method. Cash refunds are not normally provided.
20. Can I return a book simply because I don't like it?
The Read Write does not generally accept returns or issue refunds simply because a customer has changed their mind after dispatch.
Returns, replacements, and refunds are subject to our Cancellation, Return & Refund Policy and applicable law.
21. Can I order books from outside India?
No. The Read Write currently accepts orders for delivery within India only.
22. Is my personal information safe?
We take reasonable measures to protect the personal information you provide.
Your information is used primarily to process your order, arrange delivery, provide customer support, maintain transaction records, and comply with applicable requirements.
Please see our Privacy Policy for complete information.
23. Will my information be sold to other companies?
No. The Read Write does not sell or rent your personal information.
Information may be shared with necessary service providers, such as payment processors and delivery partners, only to the extent reasonably required to provide our services or where required by law.
24. How can I stay connected with the author?
You can join the author’s WhatsApp Channel to receive occasional updates about new books, special offers and other announcements. Joining the channel is completely optional and is not required to purchase a book.
25. How can I contact The Read Write?
For questions about orders, payments, delivery, cancellations, refunds, or any other matter, please contact us:
The Read Write
Email: support@thereadwrite.com
Please include your order number when contacting us about an existing order.