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Delivery Policy

Last updated: 8 August 2026

This Delivery Policy explains how The Read Write processes and delivers book orders placed through our website.

The Read Write currently accepts orders for delivery within India only.

1. Order Processing

Orders are normally processed after successful confirmation of payment.

We aim to dispatch confirmed orders within 1–3 working days of receiving the order.

Orders placed on Sundays, public holidays, or during periods of exceptional demand may require additional processing time.

If there is an unexpected delay in dispatch, we will make reasonable efforts to inform the customer.

2. Delivery Within India

The Read Write delivers orders to addresses located within India.

Delivery is carried out through postal, courier, or other delivery services selected by The Read Write.

Delivery time may vary depending on the destination, availability of the book, delivery service, weather, public holidays, local conditions, and other circumstances beyond our reasonable control.

The estimated delivery period displayed or communicated to the customer is an estimate and is not an absolute guarantee.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

The Read Write will not be responsible for delays, failed deliveries, or additional costs resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order has not yet been dispatched, customers may contact us promptly to request a correction to the delivery address. We will try to accommodate the request, but changes cannot be guaranteed after an order has been processed or dispatched.

4. Delivery Attempts

The delivery service may make one or more attempts to deliver the order.

Customers are responsible for being available at the provided delivery address or making appropriate arrangements to receive the package.

If delivery fails because the recipient is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents delivery, the package may be returned to The Read Write.

In such circumstances, any additional delivery or re-dispatch cost may be payable by the customer.

5. Tracking

Where a tracking facility is available, The Read Write may provide the customer with a tracking number or tracking information.

Tracking information is provided for the customer's convenience and is dependent on the delivery service.

The Read Write is not responsible for temporary inaccuracies, delays, or interruptions in third-party tracking information.

6. Delayed Delivery

Although we make reasonable efforts to ensure timely delivery, delays may occur because of circumstances beyond our control, including:

A delay in delivery does not automatically entitle the customer to a refund or cancellation where the order remains capable of being delivered.

If an order is considered lost or undeliverable, The Read Write will investigate the matter with the relevant delivery service and determine the appropriate resolution.

7. Damaged Package or Book

Customers are strongly advised to inspect the package and book immediately upon delivery and, wherever possible, in the presence of the delivery person.

If the book or package appears damaged, the customer should:

Please do not discard the original packaging until the complaint has been resolved.

For complete details regarding damaged, defective, or incorrect books and the applicable remedy, please refer to our Cancellation, Return & Refund Policy.

8. Incorrect or Missing Items

If you receive a book that is different from the book you ordered, or if an item is missing from your order, please contact The Read Write as soon as possible and preferably within 7 days of delivery.

Please provide your order number and clear photographs/video of the package and its contents.

We will review the complaint and, where the claim is accepted, arrange an appropriate resolution.

9. Delivery Charges

Any applicable delivery charges will be clearly displayed to the customer before the order is completed.

The Read Write reserves the right to change delivery charges from time to time. Changes will not affect orders that have already been confirmed, except where necessary to correct an obvious technical or pricing error.

10. Delivery to Remote or Restricted Locations

Delivery to certain remote, difficult-to-access, restricted, or otherwise service-limited locations may take longer or may not be available through our delivery partners.

If an order cannot reasonably be delivered to the address provided, The Read Write may contact the customer to discuss an alternative delivery arrangement or cancel and refund the order, as applicable.

11. Refusal of Delivery

Customers should not refuse delivery solely because of minor external packaging marks that do not appear to have affected the book.

Where the book itself appears materially damaged, customers should follow the damage-reporting procedure described above and document the condition with photographs and video.

12. Delivery Confirmation

Delivery may be confirmed through the tracking or delivery records of the postal or courier service.

Once the delivery service records an order as delivered, any subsequent claim of non-receipt may require additional verification.

Customers should contact The Read Write promptly if an order is marked as delivered but has not actually been received.

13. Contact Us

For questions regarding delivery, tracking, delayed orders, or delivery-related complaints, please contact us:

The Read Write

Email: support@thereadwrite.com

We will make reasonable efforts to assist customers and resolve delivery-related issues.